Because hotels have no down time, many hoteliers are expected to learn as they work, forge ahead as if they know it all and succeed with little to no training. Coba Blogs cover the basics to the bizarre of hotel management. Subscribe to get the latest blog by email and send us requests for discussion anytime through our Contact Page.
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Posted Thursday, April 28, 2016
While the hotel industry has adopted such technologies as Trip Advisor, Priceline, Medallia, Sales Force, Electronic Key systems and web-based PMS systems, to better enhance their overall operation, the majority of hotel Maintenance Departments are still working with paper. Since the maintenance engineers are the primary caretakers of a hotel’s single marketable product AND improper maintenance of a hotel can cost thousands of dollars per… [CONTINUE]
Posted Monday, April 18, 2016
Definition: Musculoskeletal disorders refer to injuries of the muscles, ligaments and other soft tissues in the back, neck, shoulders, wrists and knees. Housekeepers report much higher MSDs than the average employee, due to the type of work they perform, the repetition and duration of the type of work performed, and the time limits placed on them to perform the jobs they are assigned. Any… [CONTINUE]
Posted Saturday, April 9, 2016
FACT AND FICTION Bed bugs are not invisible. They are small bugs that hide well. They prefer dark places and will only come out of hiding when the lights are off. The blood they ingest determines the color of the bug. A bug that has not fed in a long time (they can live for months without feeding) will become nearly white and when it… [CONTINUE]
Posted Sunday, March 27, 2016
A man is beating his wife or children in one of your rooms… A woman has had a steady stream of “unsightly traffic” to her room… A housekeeper reports that a room has evidence of drugs… A drunk or drugged guest is belligerent to your staff… A meth lab is discovered in your hotel… These are all situations that you, as a Hotel Manager may… [CONTINUE]
Posted Sunday, March 20, 2016
Whether you pay $35 or $3500 for a night at a hotel, you are trusting that the staff is well-trained and that your room was serviced properly. 1. Don’t deny your first impression. A room that feels bad or smells bad when you walk in, probably was not cleaned correctly. 2. Check the bottom left corner of the mattress to see if this month is… [CONTINUE]